FAQs

Our FAQs has quick answers to the most common questions.

Tom O'Donahoo avatar Lise Townsend avatar Danielle Barakat avatar +2
28 articles in this collection
Written by Tom O'Donahoo, Lise Townsend, Danielle Barakat and 2 others
Technical

I can’t click the log in button

The log in button is inactive, disabled or displaying a red no access sign and you can't log in.
Tim Eisenhuth avatar
Written by Tim Eisenhuth
Updated over a week ago

How do I clear my browser cache?

Lise Townsend avatar
Written by Lise Townsend
Updated over a week ago

My progress is not being recorded

When I watch a video, read a lesson or complete a quiz on Atomi it is not being marked as done or tracking my progress.
Tim Eisenhuth avatar
Written by Tim Eisenhuth
Updated over a week ago

I haven't received a confirmation or validation email upon sign up. What do I do?

Tim Eisenhuth avatar
Written by Tim Eisenhuth
Updated over a week ago

Help! I've forgotten my password.

Tim Eisenhuth avatar
Written by Tim Eisenhuth
Updated over a week ago

Can I download Atomi videos?

Lise Townsend avatar
Written by Lise Townsend
Updated over a week ago

What are the technology requirements to use Atomi?

Unexpected errors can be caused by using an unsupported browser, outdated browser or an intermittent internet connection.
Tim Eisenhuth avatar
Written by Tim Eisenhuth
Updated over a week ago

Can I access my course on a mobile device if I purchase online?

Tom O'Donahoo avatar
Written by Tom O'Donahoo
Updated over a week ago

How to open the developer console

Instructions on how to open the JavaScript console in your browser.
Tom O'Donahoo avatar
Written by Tom O'Donahoo
Updated over a week ago

Updating Safari

How to update Safari to the latest version on your iPhone, iPad or Mac.
Tom O'Donahoo avatar
Written by Tom O'Donahoo
Updated over a week ago

Updating Microsoft Edge

How to update to the latest version of Microsoft Edge browser.
Tom O'Donahoo avatar
Written by Tom O'Donahoo
Updated over a week ago