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FAQs
FAQs
Our FAQs has quick answers to the most common questions.
+2
33 articles in this collection
Written by
Tom O'Donahoo,
Lise Townsend,
Danielle Barakat
and 2 others
General
Don’t see your state during registration?
Why can't I select or see my state during registration or sign up in Australia.
Written by
Lise Townsend
Updated over a week ago
What subjects do you have videos for?
Written by
Tom O'Donahoo
Updated over a week ago
How is student strength calculated?
How we use Artificial Intelligence to predict how students retain content over time.
Written by
Tom O'Donahoo
Updated over a week ago
Features
Do you have an app?
Yes we do have an app! We have an app for iOS (iPhone, iPad and Mac) Android and desktop.
Written by
Lise Townsend
Updated over a week ago
Installing the Atomi app
How to install the Atomi iOS app, Android app or Desktop app
Written by
Tom O'Donahoo
Updated over a week ago
Where do I find the quizzes?
Do you have quizzes for my subject or I can't see the quizzes in my subject
Written by
Lise Townsend
Updated over a week ago
How do I search inside my subject or class?
If you can't find a particular lesson or want to know where something is, search is the feature for you.
Written by
Tom O'Donahoo
Updated over a week ago
Billing and subscriptions
How do free trials work?
How a free trial works on Atomi, how long trials last for and what content you can access on a trial.
Written by
Lise Townsend
Updated over a week ago
Can I buy a membership for someone else - my child, my class or my friend?
Written by
Danielle Barakat
Updated over a week ago
Do you have packages for classes and schools?
Written by
Tom O'Donahoo
Updated over a week ago
How do credits work?
Written by
Tom O'Donahoo
Updated over a week ago
How does proration work?
Written by
Tom O'Donahoo
Updated over a week ago
Settings
Can't find your subject?
Looking for a specific subject and can't find it on our site?
Written by
Larissa Grinsell
Updated over a week ago
Can I add subjects from a different year group or level to my account?
Written by
Lise Townsend
Updated over a week ago
How do I delete my account?
You want to delete your data and close your Atomi account permanently.
Written by
Lise Townsend
Updated over a week ago
How do I change my password?
Written by
Danielle Barakat
Updated over a week ago
How do I turn captions on for Atomi videos?
How to turn subtitles or closed captions on or off in Atomi videos.
Written by
Danielle Barakat
Updated over a week ago
How do I change my name or profile picture?
You need to update or change your name, profile picture or email address on your Atomi account.
Written by
Danielle Barakat
Updated over a week ago
Technical
I'm getting a "403 Access forbidden!" error - help!
What to do if you receive a 403 access forbidden error.
Written by
Tom O'Donahoo
Updated over a week ago
I can’t click the log in button
The log in button is inactive, disabled or displaying a red no access sign and you can't log in.
Written by
Tim Eisenhuth
Updated over a week ago
How do I clear my browser cache?
Written by
Lise Townsend
Updated over a week ago
My progress is not being recorded
When I watch a video, read a lesson or complete a quiz on Atomi it is not being marked as done or tracking my progress.
Written by
Tim Eisenhuth
Updated over a week ago
I haven't received a confirmation or validation email upon sign up. What do I do?
Written by
Tim Eisenhuth
Updated over a week ago
Help! I've forgotten my password.
Written by
Tim Eisenhuth
Updated over a week ago
Can I download Atomi videos?
Written by
Lise Townsend
Updated over a week ago
Switching between multiple Atomi accounts
Switching between your personal and school accounts on Atomi.
Written by
Tom O'Donahoo
Updated over a week ago
What are the technology requirements to use Atomi?
Unexpected errors can be caused by using an unsupported browser, outdated browser or an intermittent internet connection.
Written by
Tim Eisenhuth
Updated over a week ago
Can I access my course on a mobile device if I purchase online?
Written by
Tom O'Donahoo
Updated over a week ago
How to open the developer console
Instructions on how to open the JavaScript console in your browser.
Written by
Tom O'Donahoo
Updated over a week ago
Updating Safari
How to update Safari to the latest version on your iPhone, iPad or Mac.
Written by
Tom O'Donahoo
Updated over a week ago
Updating Microsoft Edge
How to update to the latest version of Microsoft Edge browser.
Written by
Tom O'Donahoo
Updated over a week ago
Other
How can I make suggestions for content or share my ideas or feedback?
Written by
Larissa Grinsell
Updated over a week ago
How do I apply for a job at Atomi?
Written by
Larissa Grinsell
Updated over a week ago