FAQs

Don’t see your state during registration?

Why can't I select or see my state during registration or sign up in Australia.

Written by Lise Townsend
Updated over a week ago

What subjects do you have videos for?

Written by Tom O'Donahoo
Updated over a week ago

How is student strength calculated?

How we use Artificial Intelligence to predict how students retain content over time.

Written by Tom O'Donahoo
Updated over a week ago

Do you have an app?

Yes we do have an app! We have an app for iOS (iPhone, iPad and Mac) Android and desktop.

Written by Lise Townsend
Updated over a week ago

Installing the Atomi app

How to install the Atomi iOS app, Android app or Desktop app

Written by Tom O'Donahoo
Updated over a week ago

Where do I find the quizzes?

Do you have quizzes for my subject or I can't see the quizzes in my subject

Written by Lise Townsend
Updated over a week ago

How do I search inside my subject or class?

If you can't find a particular lesson or want to know where something is, search is the feature for you.

Written by Tom O'Donahoo
Updated over a week ago

How do free trials work?

How a free trial works on Atomi, how long trials last for and what content you can access on a trial.

Written by Lise Townsend
Updated over a week ago

Can I buy a membership for someone else - my child, my class or my friend?

Written by Danielle Barakat
Updated over a week ago

Do you have packages for classes and schools?

Written by Tom O'Donahoo
Updated over a week ago

How do credits work?

Written by Tom O'Donahoo
Updated over a week ago

How does proration work?

Written by Tom O'Donahoo
Updated over a week ago

Can't find your subject?

Looking for a specific subject and can't find it on our site?

Written by Larissa Grinsell
Updated over a week ago

Can I add subjects from a different year group or level to my account?

Written by Lise Townsend
Updated over a week ago

How do I delete my account?

You want to delete your data and close your Atomi account permanently.

Written by Lise Townsend
Updated over a week ago

How do I change my password?

Written by Danielle Barakat
Updated over a week ago

How do I turn captions on for Atomi videos?

How to turn subtitles or closed captions on or off in Atomi videos.

Written by Danielle Barakat
Updated over a week ago

How do I change my name or profile picture?

You need to update or change your name, profile picture or email address on your Atomi account.

Written by Danielle Barakat
Updated over a week ago

I'm getting a "403 Access forbidden!" error - help!

What to do if you receive a 403 access forbidden error.

Written by Tom O'Donahoo
Updated over a week ago

I can’t click the log in button

The log in button is inactive, disabled or displaying a red no access sign and you can't log in.

Written by Tim Eisenhuth
Updated over a week ago

How do I clear my browser cache?

Written by Lise Townsend
Updated over a week ago

My progress is not being recorded

When I watch a video, read a lesson or complete a quiz on Atomi it is not being marked as done or tracking my progress.

Written by Tim Eisenhuth
Updated over a week ago

I haven't received a confirmation or validation email upon sign up. What do I do?

Written by Tim Eisenhuth
Updated over a week ago

Help! I've forgotten my password.

Written by Tim Eisenhuth
Updated over a week ago

Can I download Atomi videos?

Written by Lise Townsend
Updated over a week ago

Switching between multiple Atomi accounts

Switching between your personal and school accounts on Atomi.

Written by Tom O'Donahoo
Updated over a week ago

What are the technology requirements to use Atomi?

Unexpected errors can be caused by using an unsupported browser, outdated browser or an intermittent internet connection.

Written by Tim Eisenhuth
Updated over a week ago

Can I access my course on a mobile device if I purchase online?

Written by Tom O'Donahoo
Updated over a week ago

How to open the developer console

Instructions on how to open the JavaScript console in your browser.

Written by Tom O'Donahoo
Updated over a week ago

Updating Safari

How to update Safari to the latest version on your iPhone, iPad or Mac.

Written by Tom O'Donahoo
Updated over a week ago

Updating Microsoft Edge

How to update to the latest version of Microsoft Edge browser.

Written by Tom O'Donahoo
Updated over a week ago

Who are the guys and girls in your videos?

Written by Larissa Grinsell
Updated over a week ago

How can I make suggestions for content or share my ideas or feedback?

Written by Larissa Grinsell
Updated over a week ago

How do I apply for a job at Atomi?

Written by Larissa Grinsell
Updated over a week ago

Do you guarantee a score or grade increase?

Written by Tom O'Donahoo
Updated over a week ago