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Personal and family accounts
Personal and family accounts

Managing accounts, billing and subscriptions for students and parents on personal and family accounts.

Tim Eisenhuth avatarDanielle Barakat avatarLise Townsend avatar
By Tim and 2 others3 authors10 articles

Purchasing and upgrading


How do I upgrade my free student account?
How do I upgrade my free family account?
My credit card isn't working, what should I do?
Is my payment secure?

Billing and subscriptions


How do billing and subscriptions work?
When am I billed?
How do I cancel my student subscription?
How do I cancel my family subscription?
What is your refund policy?
Can I cancel at any time?
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