Personal and family accounts

Managing accounts, billing and subscriptions for students and parents on personal and family accounts.

10 articles in this collection
Written by Lise Townsend, Danielle Barakat, and Tim Eisenhuth

Purchasing and upgrading

How do I upgrade my free student account?

Upgrading from a free student account to get unlimited access and unlock all videos.

Written by Danielle Barakat
Updated over a week ago

How do I upgrade my free family account?

Upgrading from a free family account as a parent to get unlimited access for your child.

Written by Lise Townsend
Updated over a week ago

My credit card isn't working, what should I do?

You are trying to upgrade and the payment is not going through.

Written by Tim Eisenhuth
Updated over a week ago

Is my payment secure?

Written by Tim Eisenhuth
Updated over a week ago

Billing and subscriptions

How do billing and subscriptions work?

Written by Danielle Barakat
Updated over a week ago

When am I billed?

Written by Danielle Barakat
Updated over a week ago

How do I cancel my student subscription?

Turn off automatic renewal or cancel your paid student subscription in your billing settings.

Written by Lise Townsend
Updated over a week ago

How do I cancel my family subscription?

Turn off automatic-renewal or cancel your paid family subscription in your billing settings.

Written by Lise Townsend
Updated over a week ago

What is your refund policy?

Can I have a refund if I have forgotten to cancel my subscription or do not want to use Atomi anymore.

Written by Danielle Barakat
Updated over a week ago

Can I cancel at any time?

Written by Danielle Barakat
Updated over a week ago