If your school has set up Single Sign-on (SSO), we will redirect you to your school's login provider when you log in. Because you are using your school's login provider, your school manages your password, not Atomi.
Receiving emails about Atomi password updates can occur when your school updates its system passwords, as Atomi relies on your school's login credentials for authentication. This can happen in cases such as routine password updates mandated by your school, or when the school's IT team performs security measures like password resets.
If you need to reset your school password, either speak to your school or head to your school's reset password page.
Helpful tip:
Most school login providers will display a link to reset your password on their login page. You can ask your school for a link to that page, or often it's just as easy to get there by entering your email into the Atomi login page, and we'll redirect you there. If you receive notifications about password updates, it's usually due to updates initiated through your school's IT systems and does not indicate suspicious activities.
Receiving Unexpected Password Update Emails
It is common to receive an email notifying you of an Atomi password update even when they are managed externally by your school. Follow these steps:
Verify Your Access: Attempt to log in to Atomi using your school credentials. If successful, your account is secure.
Contact School IT: If unsure about the reason for the update, or if you cannot log in, consult your school's IT department, as updates may be part of standard practices. These notifications are normal results of how Atomi integrates with the school systems using SSO.